Seemingly random crashes during game play

From Planetary Annihilation Titans & Classic PA Wiki
Jump to: navigation, search

Titans-icon.png Seemingly random crashes during game play

Random crashing can occur due to outdated drivers, interfering programs or corrupt fles.

Gold-rank-icon.png Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

Gold-rank-icon.png Verify Your Game Files Before Reporting Issues

Verify your game files:

Gold-rank-icon.png Check the List of Windows Incompatible Software Before Reporting Issues

If the crashing still persists, try doing a clean boot to disable any background software. Instructions are here: [1].

If this solves the issue then you have incompatible software that we do not know about yet.

Planetary Annihilation is a cross platform client / server networked OpenGL application.

Any software that interferes with network connections or OpenGL can cause issues.

When playing you are connecting to a local server or hosted server over the internet. Avoid playing via Wi-Fi.

System level crashes or mouse / keyboard freezes during live games are almost always a hardware / driver issue with your system. PA can really push your hardware to the max.

Gold-rank-icon.png Reporting Issues

Before reporting issues please remove any old PAMM file system mods:

Issues should be reported in a NEW thread in the official PA support forums where you can easily upload files:

When reporting issues please upload:

  • PA client logs
  • PA local server logs if playing on a local server
  • screenshots for any user interface issues

The logs can be found in your Planetary Annihilation Data Directory.

Logs may include your partial or full name in paths. Replace your name with username using a text editor if needed before uploading.

Gold-rank-icon.png Clear Your Download Cache Before Reporting Issues

Delete the contents of the download directory in your Planetary Annihilation Data Directory:

  • .../Uber Entertainment/Planetary Annihilation/download/

Gold-rank-icon.png Verify Your Game Files Before Reporting Issues

Verify your game files:

Gold-rank-icon.png Test With Mods Disabled Before Reporting Issues

You can launch PA with all mods disabled via the --nomods command line option using one of the following:

  • Steam: right click on game > properties > set launch options
  • PA Launcher: click on name > build options > additional command-line options

Remove any old PAMM file system mods:

Platinum-rank-icon.png Crash Minidump Location

The default location for Windows is usually a temp directory such as:

  •  %LOCALAPPDATA%\Temp\ eg C:\Users\USERNAME\AppData\Local\Temp\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dmp (generated by PA)
  •  %LOCALAPPDATA%\Temp\CrashDumps\ eg C:\Users\USERNAME\AppData\Local\Temp\CrashDumps\PA.exe.NNNNN.dmp (generated by Windows)

Crash dump files are named like:

  • C:\Users\USERNAME\AppData\Local\Temp\xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dmp (generated by PA on all operating systems)
  • C:\Users\USERNAME\AppData\Local\Temp\CrashDumps\PA.exe.NNNNN.dmp (generated by Windows)

The environment variable MINIDUMP_DIRECTORY can be used to change the location where crash minidump .dmp files are saved for local servers.

Platinum-rank-icon.png Crash Reporting Server Offline

The crash reporting server is currently offline.

You can zip and upload crash minidump .dmp files from your MINIDUMP_DIRECTORY.

Gold-rank-icon.png Reporting Windows Issues

For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".

https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe

Check the List of Windows Incompatible Software Before Reporting Issues

Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

Test Windows Compatibility Options

If you have any full screen display or high DPI issues then test the following:

Gold-rank-icon.png Reporting macOS Issues

For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

Gold-rank-icon.png Reporting Linux Issues

Before reporting please check the Linux / SteamOS Support Wiki.

For Linux include the following:

  • distribution and version
  • graphics card and drivers

Platinum-rank-icon.png OS Independent Issues