Reporting Issues

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Gold-rank-icon.png Reporting Issues

Before reporting issues please remove any old PAMM file system mods:

Issues should be reported in a NEW thread in the official Uber support forums.

When reporting issues please upload:

  • PA client logs
  • PA local server logs if playing on a local server
  • screenshots for any user interface issues

The logs can be found in your Planetary Annihilation Data Directory.

Logs may include your partial or full name in paths. Replace your name with username using a text editor if needed before uploading.

Gold-rank-icon.png Clear Your Download Cache Before Reporting Issues

Delete the contents of the download directory in your Planetary Annihilation Data Directory:

  • .../Uber Entertainment/Planetary Annihilation/download/

Gold-rank-icon.png Verify Your Game Files Before Reporting Issues

Verify your game files:

Gold-rank-icon.png Test With Mods Disabled Before Reporting Issues

You can launch PA with all mods disabled via the --nomods command line option using one of the following:

  • Steam: right click on game > properties > set launch options
  • Uber Launcher: click on name > build options > additional command-line options

Remove any old PAMM file system mods:

Gold-rank-icon.png Reporting Windows Issues

Before reporting please check Windows Support Wiki and the list of Windows Incompatible Software.

For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".

Gold-rank-icon.png Reporting macOS Issues

For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

Gold-rank-icon.png Reporting Linux Issues

Before reporting please check the Linux / SteamOS Support Wiki.

For Linux include the following:

  • distribution and version
  • graphics card and drivers

Platinum-rank-icon.png OS Independent Issues