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Seemingly random crashes during game play: Difference between revisions

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[[Category:Windows]]
[[Category:Windows]]
= [[File:Titans-icon.png|50px]] Seemingly random crashes during game play =
= Seemingly random crashes during game play =
== [[File:platinum-rank-icon.png|50px]] Description ==
Random crashing can occur due to outdated drivers, interfering programs or corrupt fles.
Random crashing can occur due to outdated drivers or interfering programs.


== [[File:gold-rank-icon.png|50px]] Solution ==
{{Update Your Windows Graphics Drivers}}
Make sure you have the latest drivers and get them directly from the manufacturer of the graphics cards. Especially laptops manufacturers are notorious for providing graphics drivers that are often many years old. Don't get them from them, but directly from Intel, AMD, and NVIDIA. Also note that if you have hybrid graphics, then you need to update both. Even is you only use the discrete graphics card.


Instructions:
{{Verify Your Game Files}}
  * [[Updating Intel graphics drivers]]
  * [[Updating AMD graphics drivers]]
  * [[Updating NVIDIA graphics drivers]]


If the crashing continues after updating the graphics drivers, please check the [[List of Incompatible Software]].
{{Windows Incompatible Software}}


If the crashing still persists, try doing a clean boot to disable any background software. Instructions are here: [http://support.microsoft.com/kb/929135/]. Should this solve your problem, then it means you have incompatible software that we do not know about yet. Please let us know through the [https://forums.uberent.com/forums/support.106/ Uber Support Forums].
If the crashing still persists, try doing a clean boot to disable any background software. Instructions are here: [http://support.microsoft.com/kb/929135/].


If the crashing still continues, please try verifying the game files:
If this solves the issue then you have incompatible software that we do not know about yet.
  * [https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 Instructions for Steam]
  * [[Verifying Files with UberLauncher|Instructions for UberLauncher]]


If PA still crashes, go to the Uber Support forum and create a new thread there.
{{Reporting Issues}}

Latest revision as of 11:29, 9 September 2021

Seemingly random crashes during game play

Random crashing can occur due to outdated drivers, interfering programs or corrupt fles.

Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

Verify Your Game Files Before Reporting Issues

Verify your game files:

Check the List of Windows Incompatible Software Before Reporting Issues

If the crashing still persists, try doing a clean boot to disable any background software. Instructions are here: [1].

If this solves the issue then you have incompatible software that we do not know about yet.

Planetary Annihilation is a cross platform client / server networked OpenGL application.

Any software that interferes with network connections or OpenGL can cause issues.

When playing you are connecting to a local server or hosted server over the internet. Avoid playing via Wi-Fi.

System level crashes or mouse / keyboard freezes during live games are almost always a hardware / driver issue with your system. PA can really push your hardware to the max.

Reporting Windows Issues

For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".

https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe

Check the List of Windows Incompatible Software Before Reporting Issues

Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

Test Windows Compatibility Options

If you have any full screen display or high DPI issues then test the following:

Reporting macOS Issues

For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

Reporting Linux Issues

Before reporting please check the Linux / SteamOS Support Wiki.

For Linux include the following:

  • distribution and version
  • graphics card and drivers

OS Independent Issues

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