This wiki is archived from 2021-09-05
Template:Reporting Issues
File:Gold-rank-icon.png Reporting Issues
Before reporting issues please remove any old PAMM file system mods:
Issues should be reported in a NEW thread in the official Uber support forums.
When reporting issues please upload:
- PA client logs
- PA local server logs if playing on a local server
- screenshots for any user interface issues
The logs can be found in your Planetary Annihilation Data Directory.
Logs may include your partial or full name in paths. Replace your name with username using a text editor if needed before uploading.
Clear Your Download Cache Before Reporting Issues
Delete the contents of the download directory in your Planetary Annihilation Data Directory:
- .../Uber Entertainment/Planetary Annihilation/download/
Verify Your Game Files Before Reporting Issues
Verify your game files:
Test With Mods Disabled Before Reporting Issues
You can launch PA with all mods disabled via the --nomods command line option using one of the following:
- Steam: right click on game > properties > set launch options
- PA Launcher: click on name > build options > additional command-line options
Remove any old PAMM file system mods:
File:Gold-rank-icon.png Reporting Windows Issues
Before reporting please check Windows Support Wiki and the list of Windows Incompatible Software.
For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".
File:Gold-rank-icon.png Reporting macOS Issues
For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).
eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB
File:Gold-rank-icon.png Reporting Linux Issues
Before reporting please check the Linux / SteamOS Support Wiki.
For Linux include the following:
- distribution and version
- graphics card and drivers
OS Independent Issues
- Russian Government Roskomnadzor Blocking AWS Login Servers
- User Interface Unreadable on 4K / 5K Displays
- Full Screen Desktop Resolution
- Missing Build Bar with Conflicting Unit Server Mods
- Old PAMM File System Mods
- Special Characters in Display Name
- Unit Freezes / Unit Jumps / Stuttering
- Server Sim Performance / Time Dilation / RAM Usage
- Lost Titans Ownership When Linking Steam to PA Account
- Application Focus Change / Alt-Tab While Building Planets May Crash
- Ranked 1v1 Loads Replay (patched by Community Mods)
- Game Play
- System Editor