Template:Reporting Issues

Planetary Annihilation is a cross platform client / server networked OpenGL application.

Any software that interferes with network connections or OpenGL can cause issues.

When playing you are connecting to a local server or hosted server over the internet. Avoid playing via Wi-Fi.

System level crashes or mouse / keyboard freezes during live games are almost always a hardware / driver issue with your system. PA can really push your hardware to the max.

File:Gold-rank-icon.png Reporting Issues

Before reporting issues please remove any old PAMM file system mods:

• Obsolete PA Mod Manager PAMM

Issues should be reported in a NEW thread in the official PA support forums where you can easily upload files:

• Titans support forum
• Classic PA support forum

When reporting issues please upload:

• PA client logs
• PA local server logs if playing on a local server
• screenshots for any user interface issues

The logs can be found in your Planetary Annihilation Data Directory.

Logs may include your partial or full name in paths. Replace your name with username using a text editor if needed before uploading.

Clear Your Download Cache Before Reporting Issues

Delete the contents of the download directory in your Planetary Annihilation Data Directory:

• .../Uber Entertainment/Planetary Annihilation/download/

Verify Your Game Files Before Reporting Issues

Verify your game files:

• Steam
• PA Launcher

Test With Mods Disabled Before Reporting Issues

You can launch PA with all mods disabled via the --nomods command line option using one of the following:

• Steam: right click on game > properties > set launch options
• PA Launcher: click on name > build options > additional command-line options

Remove any old PAMM file system mods:

• Obsolete Planetary Annihilation Titans & Classic PA Mod Manager PAMM

Crash Minidump Location

From: Where do I find Planetary Annihilation crash minidumps files?

The default location for crash minidump files generated by PA is now the logs directory in the Planetary Annihilation Data Directory

The environment variable MINIDUMP_DIRECTORY can be used to change the location where crash minidump .dmp files are saved for local servers.

On Windows the default location for minidump files created by Windows Error Reporting (WER) is:

• %LOCALAPPDATA%\CrashDumps\ eg C:\Users\USERNAME\AppData\Local\CrashDumps\PA.exe.NNNNN.dmp (generated by Windows)

On macOS you can use the console application to locate crash reports created by macOS:

• https://support.apple.com/en-nz/guide/console/welcome/mac

Crash dump files are named like:

• xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.dmp (generated by PA on all operating systems)
• PA.exe.NNNNN.dmp (generated by Windows)
• PA_YYYY-MM-DD-HHMMSS_name.crash (generated by macOS)

File:Gold-rank-icon.png Reporting Windows Issues

For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".

https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe

Check the List of Windows Incompatible Software Before Reporting Issues

• Windows Incompatible Software (eg firewalls / ASUS GameFirst)

Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

• Updating Intel graphics drivers
• Updating AMD graphics drivers
• Updating NVIDIA graphics drivers

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

• http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Test Windows Compatibility Options

If you have any full screen display or high DPI issues then test the following:

• Windows Compatibility Options: https://support.microsoft.com/en-nz/help/15078/windows-make-older-programs-compatible
  • Disable display scaling on high DPI settings (Windows 7 / 8.x) / Override high DPI display scaling behavior: Application scaling (Windows 10)
  • Compatibility mode: Windows 7 or Windows 8
  • Disable fullscreen optimisations (Windows 10)
• Game Mode: https://support.microsoft.com/en-ie/help/4028293/windows-using-game-mode-on-your-pc

File:Gold-rank-icon.png Reporting macOS Issues

For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

File:Gold-rank-icon.png Reporting Linux Issues

Before reporting please check the Linux / SteamOS Support Wiki.

For Linux include the following:

• distribution and version
• graphics card and drivers

OS Independent Issues

• Russian Government Roskomnadzor Blocking AWS Login Servers
• User Interface Unreadable on 4K / 5K Displays
• Full Screen Desktop Resolution
• Missing Build Bar with Conflicting Unit Server Mods
• Old PAMM File System Mods
• Special Characters in Display Name
• Unit Freezes / Unit Jumps / Stuttering
• Server Sim Performance / Time Dilation / RAM Usage
• Lost Titans Ownership When Linking Steam to PA Account
• Application Focus Change / Alt-Tab While Building Planets May Crash
• Ranked 1v1 Loads Replay (patched by Community Mods)
• Game Play
• System Editor