This wiki is archived from 2021-09-05

Template:Reporting Issues: Difference between revisions

From Planetary Annihilation: TITANS and Classic PA Wiki
Jump to navigation Jump to search
(Created page with "== 50px Reporting Issues == Issues should be reported in the offical Uber support forums. * [https://forums.uberent.com/forums/support.106/ Tita...")
 
 
(57 intermediate revisions by the same user not shown)
Line 1: Line 1:
==  [[File:gold-rank-icon.png|50px]] Reporting Issues ==
{{Cross Platform Client Server Networked OpenGL Application}}


Issues should be reported in the offical Uber support forums.
== Reporting Windows Issues ==


* [https://forums.uberent.com/forums/support.106/ Titans support forum]
For Windows please upload a DxDiag.txt created by pressing <code>[WinKey]</code>+<code>R</code>, typing "dxdiag", and pressing "Save All Information...".
* [https://forums.uberent.com/forums/support.71/ Classic PA support forum]


When reporting issues please provide PA client and local server logs demonstrating the issue.
https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe


The logs can be found in your [[Planetary Annihilation directory]].
=== Check the List of Windows Incompatible Software Before Reporting Issues ===


Before reporting issues please test with --nomods.
* [[Windows Incompatible Software]] (eg firewalls / ASUS GameFirst)
 
=== Update Your Windows Graphics Drivers ===
 
{{Updating Windows Graphics Drivers}}
 
=== Test Windows Compatibility Options ===
 
{{Windows Compatibility Options}}
 
== Reporting macOS Issues ==
 
For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).
 
eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB
 
== Reporting Linux Issues ==
 
Before reporting please check the [[Linux/SteamOS|Linux / SteamOS Support Wiki]].
 
For Linux include the following:
* distribution and version
* graphics card and drivers
 
{{OS_Independent_Issues}}

Latest revision as of 08:46, 9 September 2021

Planetary Annihilation is a cross platform client / server networked OpenGL application.

Any software that interferes with network connections or OpenGL can cause issues.

When playing you are connecting to a local server or hosted server over the internet. Avoid playing via Wi-Fi.

System level crashes or mouse / keyboard freezes during live games are almost always a hardware / driver issue with your system. PA can really push your hardware to the max.

Reporting Windows Issues

For Windows please upload a DxDiag.txt created by pressing [WinKey]+R, typing "dxdiag", and pressing "Save All Information...".

https://support.microsoft.com/en-nz/help/4028644/windows-open-and-run-dxdiagexe

Check the List of Windows Incompatible Software Before Reporting Issues

Update Your Windows Graphics Drivers

Make sure you have the latest drivers and get them directly from the manufacturer.

Laptop manufacturers are notorious for providing out of date graphics drivers that are often many years old. Download your graphics drivers directly from Intel, AMD or NVIDIA.

If you have hybrid graphics then you need to update both even if you only use the discrete graphics card.

Display Driver Uninstaller (DDU)

If you have an older GPU or recently upgraded to a 10 series Nvidia GPU you may need to use DDU (Display Driver Uninstaller) before installing the latest driver:

Test Windows Compatibility Options

If you have any full screen display or high DPI issues then test the following:

Reporting macOS Issues

For macOS please include your operating system version, RAM with your model identifier and graphics / displays from System Information (Apple menu > About This Mac > System Report).

eg macOS Sierra 10.12.3 16GB MacBookPro11,3 Intel Iris Pro 1536MB Nvidia GeForce GT 750M 2048MB

Reporting Linux Issues

Before reporting please check the Linux / SteamOS Support Wiki.

For Linux include the following:

  • distribution and version
  • graphics card and drivers

OS Independent Issues

Retrieved from "https://wiki.palobby.com/w/index.php?title=Template:Reporting_Issues&oldid=3426"