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Planetary Annihilation Community Chat Moderation: Difference between revisions

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* remember that you are here to play the game and not be a jerk
* remember that you are here to play the game and not be a jerk
* no flaming, politics, abuse or hate speech
* zero tolerance for complainers and rants about PA or Uber Entertainment
* zero tolerance for complainers and rants about PA or Uber Entertainment
* zero tolerance for backseat moderation or arguing with moderators
* zero tolerance for backseat moderation or arguing with moderators

Revision as of 01:51, 1 February 2017

File:Titans-icon.png Community Chat Moderation

Please respond to any hi or hello messages.

From chat message placeholder before they type:

  • play the game, be friendly, don't be a jerk and keep it clean

From help link on top right:

  • remember that you are here to play the game and not be a jerk
  • no flaming, politics, abuse or hate speech
  • zero tolerance for complainers and rants about PA or Uber Entertainment
  • zero tolerance for backseat moderation or arguing with moderators
  • Uber forum rules also apply to Community Chat: https://forums.uberent.com/threads/forum-rules-and-guidelines.444/

If they have an issue: https://wiki.palobby.com/wiki/Reporting_Issues

File:Gold-rank-icon.png Useful Links

File:Gold-rank-icon.png Changes

  • no room limit... BUT current user interface will slow with massive room user list eventually (working on improvements)
  • no commands now... everything is right click with name at top for confirmation and help on top right
  • no moderator bans now... just system wide mutes where they can see everything but not contribute
  • no private rooms for now... only global and tournaments (will add tounaments2/3/4/5)
  • no game invite spam... only friends, recent contacts and search results can now be invited
  • individual messages can be permanently muted (and umuted)
  • individual messages can be permanently deleted (and undeleted)
  • all messages are logged
  • all moderator actions are logged
  • owners can ban users eg denial of service attacks, hacking attempts, abuse, etc

Implementation:

  • chat rooms use web sockets and a new Community Chat server... no more XMPP multi-user chat rooms
  • XMPP is only used for default functionality like friends lists, game invites, etc
  • room users are now lightweight and no longer create full CONTACT users ie the user tag map will not grow for every user who joins room

File:Gold-rank-icon.png Auto Deletes / Auto Mutes / Rate Limits

Rejected Messages

  • max message size is 200 and the send line allows 201 so if they attempt to max send via copy/paste it will fail with private system message "message ignored"

Auto Deleted Messages

The following display as a private system message "message ignored" and can be undeleted by moderators:

  • messages with excessively long words that are not URLs
  • messages containing a reject word in the word filter
  • translated messages for above
  • rapid sending of messages
  • duplicate messages in the rate limit period
  • similar messages in the rate limit period

Auto Muted Users and Auto Deleted Messages

  • messages that are a single word in the word filter
  • messages containing a mute word in the word filter
  • messages containing multiple word in the word filter
  • spamming of messages
  • duplicate messages that exceed the rate limit in the rate limit period
  • similar messages that exceed the rate limit in the rate limit period
  • excessive messages that exceed the rate limit in the rate limit period

File:Gold-rank-icon.png To Do

  • list of user recent messages for moderators
  • more settings in help:
    • default max height (currently 50%)
    • max height for live game (currently 50%)
  • may add back top edge drag to set max height settings

File:Gold-rank-icon.png Guidelines

Use your discretion and the following guidelines..

Annoying

  • warn in private chat
  • temp mute user if required
  • kick user if they argue back or abuse
  • unmute when appropriate
  • mute or delete message(s) if appropriate

Bad

  • immediately mute or delete message(s)
  • temp mute user if required
  • warn in private chat
  • kick if they argue back or abuse

Really Bad / Abusive

  • immediately mute user
  • immediately mute or delete message(s)
  • warn in private chat
  • three strikes applies

Continued Abuse

  • community mods ban

File:Gold-rank-icon.png Moderator Tools

Please post any noteworthy chat logs and kick / ban info in the HipChat moderators room.

Right click on name in message list or user list using admin version for moderator actions.

Mute Message

  • dims message from user for everyone forever

Delete Message

  • deletes message from user for everyone forever
  • shown as strikethrough for moderators

Kick User

  • disconnects user from room
  • displays system message to everyone as "user/client kicked"
  • user can immediately rejoin

Mute User

  • mutes user and their messages in every room for everyone forever
  • displays system message to everyone as "user/client muted"
  • remember to unmute if temporary

File:Gold-rank-icon.png Complaints about Free Speech

Respond with this:

I can't remember where I heard this, but someone once said that defending a position by citing free speech is sort of the ultimate concession; you're saying that the most compelling thing you can say for your position is that it's not literally illegal to express.

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